PRIVACY NOTICE
This Privacy Notice explains when and why we collect personal data about you, how this data is used, the conditions under which it may be disclosed to others and how it is kept secure.
This notice may be updated from time to time so please revisit this page occasionally to make sure you are up to date with any changes.
WHO WE ARE
Solvita Legal Support Ltd ("we", "our" or "us"), is a private limited company incorporated in England and Wales, number 13819576. Our registered address is 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE.
Solvita Legal Support Ltd is the controller of your personal data when you engage with us. This means that we decide why and how your personal data is processed. Solvita Legal Support Ltd is registered with the Information Commissioner's Office under registration number ZB494284
HOW WE COLLECT YOUR PERSONAL DATA
When you use our services, our website or interact with us otherwise, we may collect and process the following information about you in the following ways
Information you give to us
This is information you provide about yourself entirely voluntarily when you make an enquiry to Solvita Legal Support Ltd, ask us to provide services to you or during any contact with us via:
- our website www.solvita.info
- our social media accounts
- engaging with us by phone, email or otherwise.
The information you give to us mainly includes your contact details, identification information, billing information, details included in any correspondence and information about you, in connection with any matter on which we are engaged, to help us in the course of provision of our services, including documents you provide to us. We always try to minimise the information we ask for to what is needed to perform the relevant service at the time.
When you ask us to provide some of our services, you may provide us with personal data and special categories of personal data. Special category data are sensitive information about a person, eg. race, ethnic origin, politics, religion, trade union membership, genetics, health or criminal conviction or data about children. Whenever possible we ask you to redact identifiable information in order for us to minimise risk to the data subject.
If you provide us with special categories of personal data belonging to a third party, it is your obligation to obtain the relevant consent.
Information we receive from other sources
We may supplement the personal data collected about you with information from publicly available sources, either at your request or to provide you with our services.
Information we collect about you
We may automatically collect some information about you (or your devices) without directly asking you to provide the information to us. In common with most other businesses, this will include information gathered automatically through your use of our website www.solvita.info. This information is collected by the hosting server for statistical purposes and includes IP address of your device, browser type, time zone and geolocation. There is more detailed information in cookies section of this policy.
HOW WE USE YOUR PERSONAL INFORMATION
We use your information within the legal basis under the data protection laws.
Where we have a legitimate interest
This is where we may use and process your information where it is necessary for us to perform our legitimate interest as a business for the following purposes:
- to address your enquiry,
- to communicate or correspond with you in relation of our services,
- to better understand how we can customise the services we provide,
- to verify accuracy of data we hold about you,
- for the management of queries, complaints or claims,
- to ensure proper governance of our business,
- to carry out marketing and advertising,
- to fulfil online delivery and security,
- for operating contracts with service suppliers we use to conduct our business.
Where there is a legal requirement
We will use your information where it is necessary or us to do so to comply with a legal or regulatory obligation.
Where you have provided consent
We may use and process your personal information where you have consented for us to do so. This includes information you provided us to perform our services to you, or to contact you by email, text, phone or otherwise in any other matter.
Where we need to complete or perform a contract with you
We may use and process your information where it is necessary to fulfil our contractual obligations to you to supply you with any of our services or because you have asked us to do something before entering into a contract with you (such as provide you with a quotation or discussing your specific requirements).
WHEN WE SHARE YOUR INFORMATION
We may disclose your personal information to a third party when we have a legal obligation to do so (eg. to comply with an official enquiry), or to third party service providers that we use. This includes cloud service providers, hosting, email and content providers, accounting service providers, our bank and payment processing companies.
When we use third party service providers, we only disclose to them any personal information that is necessary for them to provide their service to us. We will always have a contract in place that requires them to keep your information secure and not to use it in any other way than for providing us with services.
WHERE WE STORE YOUR PERSONAL INFORMATION
We may use some service providers that have servers outside of the United Kingdom. These countries may not have similar data protection laws to the UK. If we need to transfer your information outside of the UK in this way, we will take steps to ensure that appropriate security measures are in place. Please contact us for more information on these service providers and the protections in place.
HOW LONG WE KEEP YOUR PERSONAL INFORMATION
We keep your personal information for as long as necessary to deliver our services and in line with legal requirements. Please contact us for more specific information.
SECURITY
The transmission of information through internet is not completely secure. We cannot guarantee the security of transmission of information that you send to us. Once we have received it, we put in place appropriate controls to ensure that it remains secure against unauthorised access, accidental or unlawful loss or alteration. Where we hold any sensitive personal information, we apply additional security measures to protect that data.
Our website may contain links to other websites, eg. social media. We cannot be held responsible for the privacy policies and practices of other websites, even if you access them using links from our website. Please always check their policies to ensure you are happy with their practices.
COOKIES
Cookies are small parcels of data stored temporarily on your hard drive while you are browsing a website. These are a standard mechanism used by most websites. By continuing to use our website with cookies enabled, you consent to our use of cookies.
It is possible to switch off cookies by using your browser preferences (please refer to your browser’s Help function). Please note, that some of our website’s functions may not run correctly with cookies disabled.
Our website uses cookies to provide us with general information about how our website is used. No personal information that would enable us to identify you as an individual is obtained or stored in these cookies. Our website is equipped with Google Analytics to provide us with general information about its performance and traffic. This service does not identify individual users. To find more about Google’s cookies visit Google cookies policy
Cookies can be used to track a user’s browsing history for the purpose of targeted advertising. Our website does not use any cookies of this type.
From time to time, we may also use other third party services such as Facebook, Twitter or other social media, but we have no control over their cookies policies.
YOUR RIGHTS
Under data protection laws you have a legal right to ask to see a copy of the personal information that we hold about you. This is called subject access request.
To make a subject access request, please contact us at contact@solvita.info quoting “subject access request” so we can send you a form to fill. Please be aware that we will need to see a form of your identification and proof of your address to comply with your request.
More information about subject access requests can be found on the Information Commissioner's website https://ico.org.uk
Correcting and updating your personal information
If you change your name or address/email address or other contact information, please let us know, so we can update our records.
Withdrawing your consent
Where we rely on your consent as the legal basis for processing your personal information, you may withdraw your consent at any time by contacting us. If you withdraw your consent, our use of your personal information before you withdraw is still lawful.
Erasing your personal information or restricting its processing
You you may ask for your personal information to be removed from our systems and, unless there is a reason that the law requires us to use your personal information for longer, we will make reasonable efforts to comply with your request.
You may also ask us to restrict processing your personal information if you believe that we have no right to process it or you have objected to its use. In these situations we may only process your personal information (whilst its processing is restricted) if we are legally permitted to do so, for example for storage purposes or in connection with legal proceedings.
Complaining to the data protection regulator
In case you have any concerns about the way we have processed your personal information, please do get in touch with us, so we can can resolve it. Where we haven't been able to do this, you have the right to complain to the Information Commissioner's Office (ICO).
CONTACT US
Our email address for data protection queries is contact@solvita.info